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    FAQs

    If you have questions, we have answers! We want your shopping experience at Sunny Jar Personalized to be a special one. Here are a few most often asked questions. If you need more help please contact us. 

    WHAT ARE SHIPPING TIMES AND COSTS?

    • Fast, ground shipping within 2 to 7 business days. *We are experiencing longer shipping times than usual; we apologize for this inconvenience. Please expect 2 - 4+ days.
    • Shipping costs: $9.99 per order, unless noted otherwise. (FREE Shipping with a Sunny Jar Savings Membership (Coming Soon!)

    WHAT PAYMENT METHODS CAN I USE?

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    WHAT ARE YOU LOOKING FOR?

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    Shipment Processing Time:

    All orders are processed within 2-3 business days. Orders are not shipped or delivered on
    weekends or holidays.
    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

    Shipping Rates:

    Shipping charges for your order will be calculated and displayed at checkout.

    Most items on our site have a flat rate of $9.99, unless otherwise noted.

    International Shipping Policy

    We currently do not ship outside the U.S.

      Returns And Exchanges

      • Due to the customized nature of our unique personalized products, we cannot offer a refund. All sales are final.

        However, if there is a mistake made by a fault of our own, we will gladly remake, replace and resend the correct product.

        To avoid any mishaps, please double check your personalization preference, e.g., spelling, punctuation, etc. Messages, names and other personalizations will be printed EXACTLY as the information is given to us.

        Although, if we detect a major error that would affect the product's appearance, we may email you to confirm whether it was intended or not. We want you to give your loved ones the very best gift possible, from you! 

      Thanks for contacting us. We'll get back to you as soon as possible.

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