Include FAQs Answer #3

However, if there is an error on our part, we are more than happy to rectify the situation by remaking, replacing, and resending the correct product. Please note that customers are responsible for the shipping charges associated with returns, and the initial shipping/handling fees from the original purchase are non-refundable.

To ensure a smooth process, we kindly ask you to double-check your personalization preferences, including spelling and punctuation, as we print messages, names, and other personalizations exactly as provided.

In the event that we detect a significant error that may impact the appearance of the product, we may reach out to you for confirmation. Our goal is to help you give your loved ones the very best and most accurate personalized gift possible.

Once again, please be aware that customers are responsible for shipping charges for returns, and the original shipping/handling fees are non-refundable. If you have any concerns or questions, feel free to reach out – we're here to assist you!