Personalized Items
Because personalized products are made specifically for you, all personalized items are final sale and are not eligible for refunds or returns due to a change of mind, incorrect personalization details submitted by the customer, or ordering the wrong item.
Damaged, Defective, or Incorrect Orders
We want you to be happy with your Sunny Jar Personalized purchase. If your order arrives damaged, defective, or does not match the personalization or product you ordered, please contact us at admin@sunnyjar.com so we can review the issue and determine the appropriate resolution.
Please include your order number and a description of the issue. Photos may be helpful when reporting damage or a product concern.
Order Details and Personalization
Please carefully review your product selection and all personalization details before completing your purchase. Customers are responsible for ensuring that names, dates, messages, and other information submitted with an order are accurate.
Cancellations and Order Changes
If you need to request a change or cancellation, please contact us as soon as possible at admin@sunnyjar.com. Because personalized orders may begin processing quickly, we cannot guarantee that changes or cancellations can be accommodated once processing has begun.
Contact Us
If you have questions about this policy or need help with an order, please email admin@sunnyjar.com or visit our Contact page. We're happy to help!